Privacy Policy

Last updated: July 2026

The trustees of Cockermouth Music Society, registered charity 1037505, are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

When you purchase tickets, make a donation, contact us or join our mailing list, we may collect:

  • Your name
  • Postal address
  • Email address
  • Telephone number
  • Details of the events you book
  • Donation information (if applicable)

Payments are processed securely through SumUp. We do not receive or store your full debit or credit card details.

How we use your information

We use your personal information to:

  • Process ticket sales and donations.
  • Send confirmation of your booking.
  • Contact you if there is a change to an event.
  • Respond to enquiries.
  • Maintain our financial records.
  • Send information about future concerts and events where you have asked to receive it or where permitted by law.

Our lawful basis for processing

We process your personal information because:

  • it is necessary to fulfil your ticket purchase or donation;
  • it is necessary to meet our legal obligations, including accounting requirements;
  • in some cases, we rely on your consent, for example when sending marketing emails.

You may withdraw your consent to receive marketing communications at any time.

Sharing your information

We do not sell or rent your personal information.

We may share your information with trusted organisations that help us operate our charity, such as:

  • SumUp, which processes payments;
  • Service providers who send emails or manage our website.

These organisations are required to keep your information secure and use it only for the services they provide to us.

We may also disclose information if required by law.

How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected and to meet legal, financial and regulatory requirements.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or loss.

Your rights

Under UK data protection law, you have the right to:

  • request a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request that we erase your information where appropriate;
  • object to or restrict certain processing;
  • withdraw your consent to marketing communications at any time.

Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

The Trustees
Cockermouth Music Society
email: members@cmussoc.org.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).